A NAME CUSTOMERS TRUST

Videotron serves the general public and businesses with equal dedication and zeal. Its activities are divided into two segments:

  • Consumer Division;
  • Business Division, also known as Videotron Business Solutions.

Customers in both segments are offered products and services tailored to their needs:

  • Cable broadcasting – Videotron’s illico service includes HD digital channels, video on demand and Club illico;
  • Internet access – including plans tailored to Internet users who require the fastest speeds: Ultimate Speed Internet 30 (30 mbps), Ultimate Speed Internet 60, Ultimate Speed Internet 120 and Ultimate Speed Internet 200;
  • Cable telephone service – unlimited free calling between subscribers to Videotron telephone service;
  • Mobile telephone service – advanced network, plans that always give customers more, the latest handsets and the best in entertainment.

In keeping with its innovative approach to customer service, Videotron offers one-stop shopping for all its products and services. One call to Customer Service, one invoice, one seamless process including a visit by a technician and full customer satisfaction.

Customer satisfaction

Both of Videotron’s segments provide expert customer service and tech support of the highest calibre. The result is a 97% customer satisfaction rate, according to a Leger survey conducted in 2013. In 2014, Videotron was rated Québec’s most respected telecommunications company for the ninth consecutive year, based on Léger’s annual rankings.