Léger survey on the shopping experience
Videotron’s focus on customer experience has paid off with a number 1 ranking on the list of the best telecommunications retailers in Quebec for the seventh time. According to a Léger survey published in Les Affaires, Québec-based Videotron’s 130-store Québec-wide retail network was rated tops in overall in-store customer experience.
The quality of the service at our stores reflects the dedication of our customer-facing employees. Our motivated employees and community-rooted franchise partners are the keys to our success. We owe this distinction to them.
Year in year out, Videotron staff’s top priority is to provide each customer with efficient and friendly service that meets his or her specific needs. Driven to constantly reinvent itself, Videotron frequently tests new approaches, including new customer service models at its retail locations. This signal honour confirms that Quebecers notice and appreciate our ongoing effort to deliver the best possible customer experience.
The Léger survey analyzed, evaluated and rated a total of 199 retail chains with locations in Québec, based on the views of thousands of consumers.